QueueTogether Support
Need help? Write to info@ifgecommerce.com. We usually answer within 2 business days; reports of objectionable content are reviewed within 24 hours. For personal data requests you can also write to info@ifgecommerce.com.
When you write to us, never send passwords or sign-in codes: we will never ask for them.
Frequently asked questions
How do I delete my account?
Open the account settings in the app and choose Delete account. For your safety we ask you to verify your identity again (with Apple, Google or an email code). If you own a group, you can transfer its ownership to another member before deleting your account; otherwise the group is closed. Deletion is permanent. If you wish, first export a copy of your data from the same settings.
How do I restore my Pro purchase?
Sign in with the same account you used to buy Pro, open the Pro screen and tap Restore purchases. The purchase is tied to your Apple ID and to your QueueTogether account: it cannot be activated on a different account. Refunds are requested directly from Apple at reportaproblem.apple.com.
How do I leave a group?
Open the group, go to the group information and choose Leave group. If you are using a resource, release it before leaving. The owner cannot leave: they must first transfer ownership to another member or close the group.
How do I report or block a member?
From the member's card choose Report (pick a reason and, if you like, add a note) or Block. A report reaches the group's admins and us; blocking hides that member's name from you only.
I do not receive notifications
Check that QueueTogether notifications are enabled in iOS Settings and in the app settings. Notifications may arrive late: the current queue state is always the one shown in the app.
How do I export my data?
From the account settings choose Export data: you get a file with your profile, sign-in methods, groups, turns, reports, purchases and registered devices.
Service provider
Francesco Guiducci, ditta individuale IFG Digital – IFG eCommerce, Via Pullino, Roma (RM), Italia – REA RM-1682220, VAT number 16879681001 – info@ifgecommerce.com.